Contact support
Email: support@fortuneandprovidence.co.uk
We aim to reply within 1 working day (Monday to Friday, excluding UK bank holidays).
What to include
- The app name and the version you are using
- The model of each device you are using (for example, iPhone 15 or Pixel 8)
- The operating system and version on each device (for example, iOS 26 or Android 16)
- What you expected to happen and what happened instead
- Steps to reproduce the problem, if you know them
Motion capture app
If your question is about a problem with a capture, please attach a recording made in the desktop companion app with video turned off. Start the recording before you connect any devices to your computer.
Recordings you send us are used only to investigate your request. See our privacy policy for details.
Privacy and data requests
To ask what data we hold about you or to have it deleted, email support@fortuneandprovidence.co.uk. See our privacy policy for more information.